mosbet believes that gambling should always be a source of entertainment — never stress, financial hardship, or harm. This page outlines every tool, resource, and policy we have in place to help you stay in control of your gambling activity.
Our Commitment
At mosbet, we take responsible gaming seriously. For the vast majority of players across Bangladesh, placing a bet on a BPL match, spinning a slot, or joining a live casino table is a fun and harmless pastime. But mosbet also recognises that for a minority of players, gambling can develop into a behaviour that negatively affects their finances, relationships, and mental wellbeing.
That is why mosbet has built a comprehensive set of player protection tools directly into the Platform — not buried in settings menus, but accessible from your account at any time. We also partner with support organisations and maintain a trained support team available around the clock to assist any player who needs help.
Our responsible gaming framework applies to every registered player on mosbet, regardless of whether you bet ৳100 on a T20 match or ৳10,000 on a live casino session. The tools described on this page are free to use, effective immediately upon request, and can be applied by you at any time through your account settings or by contacting our support team.
If you believe your gambling has become problematic or is causing distress, please contact mosbet support immediately at [email protected]. Our responsible gaming team is available 24 hours a day, 7 days a week, and will treat your situation with complete confidentiality and without judgment.
The mosbet Platform is strictly for adults aged 18 and above. We verify age during account registration and KYC checks. If you are under 18, you must not use this Platform.
All responsible gaming tools apply across every product on mosbet — cricket betting, BPL and IPL markets, live casino, slots, and arcade games including God Fish Slicing and Rave Party Fever.
All deposit and loss limits on mosbet are set and displayed in Bangladeshi Taka (BDT ৳). Limits apply to transactions made via bKash, Nagad, Rocket, Upay, and bank transfer.
Player Protection Tools
mosbet provides six core responsible gaming tools that every registered player can access at any time. These tools are designed to put you firmly in charge of your own gambling experience.
Set a maximum amount you are willing to deposit into your mosbet account over a daily, weekly, or monthly period. Once your limit is reached, no further deposits will be accepted until the limit period resets. Lowering a deposit limit takes effect immediately; raising a limit includes a 7-day cooling- off period to prevent impulsive increases.
Define the maximum net loss you are comfortable with over a set period. mosbet will automatically restrict your betting activity once your loss threshold is reached for that daily, weekly, or monthly window. This tool is especially useful for players who want a hard financial safety net alongside their deposit limits.
Set a maximum duration for each gambling session on mosbet. Once your session time limit is reached, you will receive a clear notification and the option to log out. This prevents the common pattern of losing track of time during extended gaming sessions, particularly during live cricket matches or long slot sessions.
Activate a temporary break from the mosbet Platform for a period of 24 hours, 48 hours, 1 week, or 1 month. During a time-out your account is suspended — you cannot log in, place bets, or make deposits. Promotional emails are paused. Your account and balance are preserved and restored automatically when the time-out expires.
Self-exclusion is a longer-term measure for players who feel they need an extended break from gambling. You can self-exclude for a minimum of 6 months up to a permanent exclusion with no end date. During self-exclusion, your account is fully deactivated, all marketing is stopped, and mosbet will make every reasonable effort to prevent you from opening a new account.
Enable automatic pop-up notifications that appear at intervals you choose — every 30 minutes, 1 hour, or 2 hours — to remind you how long your current session has been running and your net win/loss for that session. Reality checks are a proven nudge tool that encourages players to pause and reassess before continuing to play.
Getting Started
Activating any responsible gaming tool on mosbet takes less than two minutes. Follow the steps below or contact our support team for immediate assistance.
Access the mosbet Platform from any device and log in with your registered username and password. All responsible gaming settings are tied to your verified player account.
From your account dashboard, select the "Responsible Gaming" or "Player Safety" section. All six tools — deposit limits, loss limits, session limits, time-out, self-exclusion, and reality checks — are accessible from this single menu.
Choose the tool you wish to activate and enter your preferred settings — limit amount in ৳ BDT, time period, or exclusion duration. The interface will show your current usage against any existing limits in real time.
All protective measures (deposit limits, loss limits, time-out, self-exclusion) take effect immediately upon confirmation. A confirmation message and email are sent to your registered address. No cooling-off period applies when activating restrictions.
If you experience any difficulty activating a tool, or if you prefer to have a tool activated on your behalf by our team, contact mosbet support at [email protected] with the subject line "Responsible Gaming Request". Our team will act on your request immediately.
Detailed Tool Reference
Available periods and minimum limit amounts:
Choose the exclusion period that is right for your situation:
Awareness
Problem gambling can develop gradually and is often hard to recognise from the inside. The following warning signs may indicate that gambling is becoming harmful for you or someone you know.
Spending more money on gambling than you originally planned or can afford to lose
Chasing losses by placing larger or more frequent bets to recover previous losses
Feeling irritable, anxious, or restless when not gambling or when trying to cut down
Borrowing money — from family, friends, or financial institutions — to fund gambling
Neglecting work, studies, family responsibilities, or health to spend more time gambling
Hiding gambling activity, account balances, or losses from family members
Repeatedly and unsuccessfully trying to reduce or stop gambling despite wanting to
Using gambling to escape from stress, anxiety, depression, or personal problems
Recognising the signs is the most important first step. Contact mosbet support immediately at [email protected] with the subject line "Responsible Gaming Request" to activate self-exclusion or any other protective tool. Our team will respond within the hour and treat your situation with complete confidentiality.
Self-Assessment
Answer the questions below honestly. If you answer "yes" to two or more of these questions, we strongly encourage you to use one of mosbet's responsible gaming tools or seek further support.
Age Verification
mosbet operates a strict 18+ policy across all products and markets. Access to betting, casino games, slots, and any other gambling activity on the Platform is prohibited for persons under the age of 18. This policy is not a formality — it is a fundamental commitment that we enforce actively.
During account registration, every player is required to confirm that they are 18 years of age or older. Before any withdrawal is processed, mosbet's KYC team reviews government-issued identity documents to verify both identity and age. Any account found to belong to a person under 18 is suspended immediately, all balances are returned, and the matter is escalated to our compliance team.
If you share a device with younger family members or children, we strongly recommend using a parental control application to restrict access to gambling websites. A number of free and paid parental control tools are available for both Android and iOS devices commonly used by families across Bangladesh.
Get Help
You do not need to be in crisis to reach out. Whether you have a simple question about setting a deposit limit or need to activate an urgent self-exclusion, our responsible gaming team is here to help.
Send an email with the subject line "Responsible Gaming Request" for priority handling. Our team responds within 2 hours for responsible gaming matters.
[email protected]Access live chat support directly from your mosbet account dashboard at any time of day or night. Responsible gaming requests via live chat are escalated immediately to a specialist agent.
Available in-platformAll responsible gaming conversations with mosbet staff are treated with complete confidentiality. There is no judgment — only practical support to help you regain control of your gambling experience.
100% confidentialmosbet is here to provide a safe and enjoyable experience for every player in Bangladesh. Set your limits, take breaks when you need them, and always gamble within your means. Explore our games, check the FAQ, or review our Terms & Conditions. 18+ only.