This Privacy Policy explains what personal data mosbet collects from players, how that data is used, who it may be shared with, and the rights you hold over your information. We are committed to handling your data with transparency and care.
Notice: By creating a mosbet account or continuing to use the Platform after the effective date of this Privacy Policy, you acknowledge that you have read and understood how mosbet processes your personal data as described in this document. If you do not agree with this Policy, you must not use the mosbet Platform.
This Privacy Policy ("Policy") describes how mosbet ("mosbet", "we", "us", "our"), the operator of the online sports betting and casino platform available at mosbet.lat, collects, uses, stores, and discloses personal information about you when you access or use our website, mobile interface, or any services offered through the Platform.
mosbet recognises that privacy is a fundamental right. We are committed to handling all personal data we collect in a transparent, fair, and lawful manner consistent with internationally recognised data protection principles. This Policy has been written in plain English so that every player can understand exactly how their information is handled, regardless of their background or technical knowledge.
This Policy applies to all personal data collected from players, prospective players, and visitors to the mosbet Platform, including residents of Bangladesh and any other jurisdiction from which the Platform is accessed. It should be read alongside the mosbet Terms & Conditions, which govern the overall relationship between mosbet and its registered players.
The terms "personal data" and "personal information" are used interchangeably throughout this Policy and refer to any information that can identify you, directly or indirectly, as a specific natural person.
mosbet collects the following categories of personal data from players and Platform visitors:
mosbet collects personal data through the following channels:
You provide data directly to mosbet when you register an account, complete KYC verification, make a deposit or withdrawal request, place a bet or play a casino game, contact our support team, participate in promotions, or update your account profile settings.
When you visit or use the mosbet Platform, we automatically collect technical and behavioural data through server logs, cookies, web beacons, and similar tracking technologies. This data is collected regardless of whether you are logged into an account and includes IP address, device identifiers, and browsing behaviour on the Platform.
We may receive data about you from third parties in the following circumstances:
mosbet uses your personal data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account management | Creating, maintaining, and securing your mosbet account; processing login authentication; managing account settings and preferences. |
| Identity verification | Confirming your identity and age (18+) through KYC procedures to comply with our anti-money laundering and responsible gaming obligations. |
| Payment processing | Processing BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; reconciling transaction records; investigating payment disputes. |
| Service delivery | Facilitating sports betting, live casino, slot gaming, and all other Platform services you use. |
| Customer support | Responding to your queries, complaints, and support requests; maintaining records of correspondence for dispute resolution. |
| Promotions & bonuses | Administering welcome bonuses, reload offers, and other promotional campaigns; verifying eligibility; tracking wagering requirement progress. |
| Fraud prevention | Detecting and investigating suspicious activity, bonus abuse, multiple account creation, and other forms of fraud or cheating. |
| Responsible gaming | Monitoring player behaviour for signs of problem gambling; enforcing deposit limits, loss limits, and self-exclusion requests. |
| Legal compliance | Meeting anti-money laundering (AML), know your customer (KYC), and other applicable legal obligations; cooperating with regulators and law enforcement where required. |
| Platform improvement | Analysing usage patterns and player behaviour to improve the Platform, fix technical issues, and develop new features. |
| Marketing | Sending promotional communications about offers and new games where you have consented to receive marketing. You may withdraw consent at any time by contacting support. |
mosbet does not use your personal data to make fully automated decisions that produce significant legal effects concerning you without providing an opportunity for human review. If any profiling or automated decision-making is applied to your account (for example, automated fraud detection), you may request a human review of any adverse decision by contacting our support team.
mosbet processes your personal data under the following legal bases:
mosbet does not sell your personal data to third parties. We share your data only in the following circumstances and only to the extent necessary for the stated purpose:
We share data with trusted third-party service providers who process data on our behalf under strict contractual confidentiality obligations. These include identity verification providers, payment processing partners, IT infrastructure and cloud hosting services, customer support software providers, and game platform integrators.
Casino game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive game session data (player ID, session token, wager amounts) necessary to deliver game content and resolve any game disputes. These studios operate under their own privacy policies and data protection frameworks.
We share relevant transaction data with bKash, Nagad, Rocket, Upay, and other banking partners to facilitate BDT deposits and withdrawals. Payment partners are independently regulated financial institutions and handle payment data under their own regulatory frameworks.
We may disclose your personal data to law enforcement agencies, regulators, courts, or other governmental authorities where we are required to do so by law, court order, or regulatory direction, or where disclosure is necessary to prevent or detect fraud, money laundering, or other serious crime.
In the event of a merger, acquisition, restructuring, or sale of all or part of mosbet's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to the way your data is handled as a result.
mosbet takes the security of your financial data seriously. All payment transactions on the Platform are processed over encrypted connections using industry-standard SSL/TLS protocols. mosbet does not store full bank account numbers, bKash PINs, Nagad PINs, or card numbers on its servers.
Payment data shared with mosbet for the purpose of processing a deposit or withdrawal is retained only for as long as necessary to complete the transaction, resolve any associated dispute, and comply with applicable financial record-keeping obligations. Transaction records are retained for a minimum of five years in accordance with standard AML record-keeping requirements.
All amounts processed through the mosbet Platform are denominated in Bangladeshi Taka (BDT ৳). mosbet does not process payments in foreign currencies directly — any currency conversion is handled by your payment provider and mosbet accepts no responsibility for exchange rate variations applied by third-party financial institutions.
Cookies are small text files placed on your device by a website when you visit it. mosbet uses cookies and similar technologies (web beacons, local storage, pixel tags) to operate the Platform, remember your preferences, keep your session active, and analyse how the Platform is used.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive a notification before a cookie is placed. Please note that disabling certain cookies may affect the functionality of the mosbet Platform, including your ability to stay logged in or access certain games.
mosbet retains your personal data for as long as your account is active and for a defined period after account closure, in accordance with the following principles:
After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.
mosbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these safeguards, no online system can guarantee absolute security. mosbet cannot warrant that data transmitted over the internet is 100% secure. You are encouraged to use a strong, unique password for your mosbet account and to enable two-factor authentication to maximise the security of your account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mosbet will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.
As a data subject, you hold the following rights in relation to your personal data held by mosbet. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving a valid request.
Request a copy of all personal data mosbet holds about you, together with information about how it is used.
Request correction of inaccurate or incomplete personal data in your mosbet account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that mosbet restrict processing of your data in certain circumstances, such as while a dispute is being investigated.
Receive a copy of personal data you provided to mosbet in a structured, machine-readable format for transfer to another service.
Object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Withdraw consent for marketing communications or non-essential cookies at any time without penalty.
Lodge a complaint with a competent data protection authority if you believe mosbet has mishandled your personal data.
Please note that certain rights are subject to limitations. For example, mosbet may be unable to erase data that it is legally required to retain for AML or KYC compliance purposes. We will always explain any limitations that apply when responding to your request.
The mosbet Platform is strictly intended for adults aged 18 years and above. mosbet does not knowingly collect personal data from persons under the age of 18. If you are a parent or guardian and believe that a minor has registered a mosbet account or provided personal data to us without your consent, please contact us immediately at [email protected]. We will investigate the matter promptly and, where confirmed, will delete the account and all associated data.
mosbet employs age verification checks as part of the KYC process to prevent underage access to the Platform. Any account found to belong to a person under 18 will be suspended immediately and the matter referred to our responsible gaming team.
mosbet may transfer your personal data to servers or service providers located outside Bangladesh. Where such transfers occur, mosbet takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy. These safeguards may include contractual data protection clauses with third-party processors, transfers to jurisdictions that provide an adequate level of data protection, or other legally recognised transfer mechanisms.
By using the mosbet Platform, you acknowledge that your data may be transferred, stored, and processed outside of Bangladesh. mosbet remains responsible for ensuring that any international transfers are conducted lawfully and that your data remains protected throughout.
The mosbet Platform may contain references to third-party game studios, payment providers, or informational resources. mosbet is not responsible for the privacy practices of any third-party service. When you interact with a third-party payment service such as bKash or Nagad to process a transaction, you are also subject to that provider's own privacy policy and terms of service. mosbet encourages you to review the privacy policies of any third-party service you use in connection with your mosbet account.
mosbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When we make material changes to this Policy, we will notify registered players by email or by posting a prominent notice on the Platform at least 7 days before the changes take effect.
The "Last Updated" date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically to stay informed about how mosbet is protecting your personal data. Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or to how mosbet handles your personal data, please contact our Data Protection team:
Email: [email protected]
Subject line: "Privacy Rights Request" or "Privacy Policy Query"
Support hours: 24 hours a day, 7 days a week
Response time: Within 30 days for formal rights requests; within 2 hours for general queries
For responsible gaming requests — including self-exclusion or deposit limit activation — please use the subject line "Responsible Gaming Request" to ensure priority handling by our dedicated team.
Our Commitments
From the moment you register to the last transaction on your account, mosbet applies consistent data protection standards across every aspect of the Platform.
All data exchanged between your device and mosbet is protected with SSL/TLS encryption. Payment details, login credentials, and personal information are never transmitted in plain text. Your BDT transactions via bKash, Nagad, and Rocket are handled over fully encrypted channels at all times.
mosbet collects identity documents only to the extent required for age verification, AML compliance, and withdrawal processing. KYC data is stored securely, accessed only by authorised staff, and never shared with unrelated third parties. You are always told why your documents are needed.
mosbet gives you clear rights over your personal information — access, correction, deletion, restriction, and portability. You can withdraw marketing consent and manage cookie preferences at any time. Requests are handled within 30 days by our dedicated privacy team.
mosbet does not store bKash PINs, Nagad PINs, or full bank account credentials on its servers. All payment references are encrypted at rest. Financial records are retained for five years in line with AML obligations, then securely destroyed.
mosbet does not sell, rent, or trade your personal data to advertisers or data brokers. Data is shared only with vetted service providers under strict contractual confidentiality terms, and only for the specific purposes described in this Privacy Policy.
Personal data is not kept indefinitely. mosbet applies clear retention periods — five years for KYC and transaction records, three years for support correspondence, and 12 months for technical logs. When the retention period ends, data is securely deleted or anonymised.
Now that you understand how we protect your data, you can play with confidence. Check out our cricket betting, slots, and live casino — or review our FAQ and Terms & Conditions for more detail. 18+ only — please play responsibly.